We are seeking a dedicated and organized professional to manage and coordinate all aspects of Hajj and Umrah operations. The ideal candidate will ensure high-quality service delivery, efficient itinerary planning, and personalized client support.

Key Responsibilities

• Manage end-to-end operations for Hajj and Umrah packages

• Handle visa applications and coordinate with consulates/embassies

• Communicate with airlines, hotels, and transport providers for booking and logistics

• Guide clients on religious rituals and trip planning

• Handle inquiries, provide package details, and convert leads into bookings

• Maintain records of bookings, payments, and travel documents

• Coordinate with on-ground staff in Saudi Arabia for seamless pilgrim support

• Ensure compliance with Saudi regulations and the Ministry of Hajj guidelines

• Assist in marketing campaigns, including social media and community outreach

• Resolve client concerns professionally and promptly

Qualifications & Skills

• Bachelor's degree in Travel & Tourism, Business Administration, or a related field

• Minimum 1–3 years of experience in Hajj and Umrah services or travel agency operations

• Knowledge of Hajj and Umrah rituals and Saudi Arabia’s travel regulations

• Proficient in using MS Office, email, and travel booking software

• Fluent in English, Urdu, and Arabic (preferred)

• Strong customer service, organizational, and communication skills

• Ability to work under pressure, especially during peak Hajj/Umrah seasons

Benefits

• Competitive salary and performance bonuses

• Travel discounts and pilgrimage opportunities

• Professional training and development

• Supportive and religiously committed work environment