Key Responsibilities

1. Sales & New Client Acquisition

• Prospect & convert potential clients through calls, emails, meetings, and social media in the four languages.
• Pitch services effectively, tailoring messages to each linguistic and cultural context.
• Manage full sales cycles: lead generation  proposal development ⇒ contract negotiation ⇒ deal closing
• Track pipeline in CRM, forecast revenue, and report performance.

2. Customer Support & Relationship Management

• Act as the go-to contact for existing clients, responding to questions and resolving issues via phone, chat, or email in any of the four languages.
• Ensure customer satisfaction, track inquiries, escalate complex issues, and follow up until resolution.
• Maintain accurate CRM records update client profiles, interactions, outcomes, and feedback.

3. Onboarding New Clients

• Conduct kickoff meetings to understand client needs, align expectations, and outline action plans—delivering in the client’s preferred language.
• Guide clients through implementation: paperwork, account setup, system demos, and training sessions.
• Monitor onboarding progress, preemptively address challenges, and ensure a successful handover.

4. Collaboration & Insights

• Work closely with Sales, Operations, Product, and Marketing teams to deliver cohesive client experiences.
• Share insights on language-specific client needs and cultural nuances to shape product offerings.
• Support development of multilingual marketing materials and FAQs.