Job Title: |
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Taxi Booking Operator – Inbound Calls / Customer Service |
Category: |
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Client Services |
Total Positions: |
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10 |
Job Location: |
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Lahore |
Gender: |
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No Preference |
Minimum Education: |
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Matriculation/O-Level |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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2 Years4 Years |
Apply By: |
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Jul 13, 2025 |
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Job Description: |
We are looking for an experienced Telephonic Operator to handle inbound calls and taxi bookings for our busy London-based minicab company. The ideal candidate must have minimum 2 years of experience in a similar role, must be UK return, and should have a good understanding of London areas, postcodes, Congestion Zone, LTNs, and areas like Fulham.
Requirements:
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Minimum 2 years of experience handling taxi or minicab bookings over the phone
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Must be UK return and familiar with London roads, postcodes, and key areas
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Good knowledge of Congestion Zone, Low Traffic Neighbourhoods (LTNs), and areas like Fulham, Central London, etc.
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Fluent in English with clear communication and a polite phone manner
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Able to work in a fast-paced environment and handle multiple calls
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Must be reliable, punctual, and willing to work various shifts including evenings or weekends if required
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Experience using booking software or dispatch systems (Cordic experience is a plus)
Responsibilities:
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Answer inbound calls from customers and take accurate booking details
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Enter jobs into the dispatch system quickly and correctly
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Provide fare quotes, estimated pickup times, and general information
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Communicate with drivers when needed regarding customer bookings
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Handle customer queries or issues professionally over the phone
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Ensure a high standard of customer service at all times
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Company Information |
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Company Name: Mini Cabs Company Description:
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