Taxi Booking Operator – Inbound Calls / Customer Service  
Mini Cabs   More jobs from this company

Job Details Back to Job Listing
 
Job Title:   Taxi Booking Operator – Inbound Calls / Customer Service
Category:   Client Services
Total Positions:   10
Job Location:   Lahore
Gender:   No Preference
Minimum Education:   Matriculation/O-Level
Career Level:   Experienced Professional
Minimum Experience:   2 Years4 Years
Apply By:   Jul 13, 2025
     
     
 
Job Description:

We are looking for an experienced Telephonic Operator to handle inbound calls and taxi bookings for our busy London-based minicab company. The ideal candidate must have minimum 2 years of experience in a similar role, must be UK return, and should have a good understanding of London areas, postcodes, Congestion Zone, LTNs, and areas like Fulham.


Requirements:




  • Minimum 2 years of experience handling taxi or minicab bookings over the phone




  • Must be UK return and familiar with London roads, postcodes, and key areas




  • Good knowledge of Congestion Zone, Low Traffic Neighbourhoods (LTNs), and areas like Fulham, Central London, etc.




  • Fluent in English with clear communication and a polite phone manner




  • Able to work in a fast-paced environment and handle multiple calls




  • Must be reliable, punctual, and willing to work various shifts including evenings or weekends if required




  • Experience using booking software or dispatch systems (Cordic experience is a plus)




Responsibilities:




  • Answer inbound calls from customers and take accurate booking details




  • Enter jobs into the dispatch system quickly and correctly




  • Provide fare quotes, estimated pickup times, and general information




  • Communicate with drivers when needed regarding customer bookings




  • Handle customer queries or issues professionally over the phone




  • Ensure a high standard of customer service at all times




Company Information
 
Company Name:  Mini Cabs
Company Description:

Copyright 2025, University of Balochistan (UOB). All Rights Reserved