We are looking for passionate customer oriented agents who will assist our customers local & international in their travels booking , whether on holiday, friends visit or on business trips. Our customers come in the first place and our main goal is to help them with their inquiries & to win their satisfaction. 

You will communicate directly with our customers via phone call, email or chat and help them whether for online booking , sightseeing , memberships & support them in case of requesting any modifications on their booking. You will provide them with answers, support, and solutions while committing to ensure an extraordinary customer experience.

• Traveler-focused with the ability to work effectively and professionally with both internal and external customers.
• Ability to perform work activities requiring negotiating, instructing, persuading or speaking with others.
• Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrated strong research skills in all lines of Business.
• Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers.
• Track record of exhibiting good judgment and common sense. Skilled in fair and impartial judgment.
• Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly.
• Excellent interpersonal skills with ability to positively influence others.
• Strong organizational skills with ability to effectively manage competing priorities.
• Strong technical skills and computer knowledge, including all Microsoft Office Proficiency with Website and Functionality. (other software)
• Thorough and complete knowledge of travel industry procedures, policies and applications.
• Ability to identify business inconsistencies and to effectively multi-task and follow-through in a timely manner.
• Ability to adapt well to change with Strong attention to detail & Creative problem-solving skills