Whats the role?

• Working within the Networks Operations Centre this role is responsible for customer and core reactive and pro-active fault management and resolution.
• The main focus will be on Pro-active Alarm Monitoring and ticket creation, progressing into initial diagnostics, fault localisation and resolution.
• The role offers the opportunity for technical training on the next generation of equipment and solutions.

What will you be doing?

• Expert level knowledge of voice network hardware and software, topologies and protocols.
• Expert knowledge of VoIP infrastructure.
• Strong experience in Automatic Call Distribution (ACD) and large-scale Interactive Voice Response (IVR) systems.
• In-depth experience with selection, design, implementation and support of enterprise voice network systems and diagnostic tools.
• Strong analytical ability, judgment and problem analysis techniques.
• Excellent organizational, project management and troubleshooting skills with attention to detail.
• Strong ability to understand client expectations and to resolve issues that may affect delivery.
• Strong written and verbal communication skills with the ability to communicate technical proposals to management.
• Strong ability to mentor, coach and train lower level engineers.
• Self-starter, with a demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products.
• Demonstrate ability to work with minimal direct supervision.
• Skills and experience in working independently, determining methods and procedures on new assignments.
• Skills and experience dealing with high pressure situations and quick changing circumstances, retail background is plus.

Whats needed?

• In order to be successful in this role you will have either previous telecoms network experience or relevant education in this area. You'll be keen to learn and enjoy problem solving.

Whats in it for you?

• Great reward with a competitive basic. You will get to work with a fun, diverse and driven team who love what they do and a leadership team who listen, support and inspire you to be your very best!