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Job Title:		Assistant Manager CFC (ADC Operations)
Category:		Accounts
Total Positions:		1
Job Location:		Islamabad
Gender:		No Preference
Minimum Education:		Masters
Degree Title:		Preferably Masters (major in Business Administration, Finance, IT or similar discipline).
Career Level:		Experienced Professional
Minimum Experience:		4 Years
Salary Range:		PKR 0 to 0 per Month
Apply By:		Jul 31, 2018

Job Description:

Responsible for supervision of overall bank level coordination, reconciliation & dispute resolution related to ATM deployment, ATM card issuance, maintenance, operations including Call center operations.

Key Responsibilities (KRAs)

1. ATM Card Production/Operations

· ATM Cards request file extraction after system process run & forwarding to relevant vendor on timely basis.

· Coordination for ATM Card delivery from vendor (as & where required).

· Coordinate with relevant stakeholders (internal and external) for ATM deployment/shifting at KMBL branch premises.

· Coordination with respective vendor for adherence to timelines & Card, stationary management.

· Coordination with branches & vendor for resolution of issues in ATM Card issuance process.

2. ATM Transactional reconciliation

· Periodical/Daily review/checking for ATM Card transactional reconciliation and settlement thereon.

· Coordination with relevant vendor/agent for timely transactional dispute resolution.

3. Call Center Supervision

· Coordination and overall monitoring of KMBL Call Center Operations.

· Coordinate for processing of Banking Services requests initiated from KBL Call Center.

· Maintain and/or review MIS of logged calls, issue resolution.

· Maintain & provide report on response quality.

4. Customer Dispute Resolution

· Be the focal point for coordination & resolution of Customer complaints related to ATM Cards & transactions.

· Periodical reporting on ATM transactional reconciliation to stakeholders including F&A & SBP etc.

· Coordination with KBL branches, ATM Operations Desk for resolution of Customer Complaints within allotted TATs.

· Maintain MIS of logged calls, issue resolution & periodically report.

5. Periodic Reporting

· Responsible for periodic (monthly/quarterly/annual) SBP and internal reporting on Card & ATM Operations.

· Coordination with internal (DRC, ITD etc) and external (Vendor, etc) for required data/information and onward reporting thereon.

· Maintain MIS of logged calls, issue resolution & periodically report.

· Focal point for periodic bills/invoices related to ADC operations and coordinate for approval and payment thereon.

Company Information

Company Name: Khushhali Microfinance Bank Limited - (KMBL)
Company Description:

Founded in the year 2000, Khushhali Microfinance Bank Limited (formerly known as Khushhalibank Limited) was a part of the Government of Islamic Republic of Pakistan's Poverty Reduction Strategy and its Microfinance Sector Development Program (MSDP). MSDP was developed with the facilitation of Asian Development Bank (ADB). With its headquarters based in Islamabad, Khushhali Microfinance Bank (KMBL) operates under the supervision of the State Bank of Pakistan (SBP). The bank's board comprises of seven members including leading commercial bankers, fund managers and microfinance experts from across the globe. The mandate remains to retail microfinance services and to act as a catalyst in stabilizing the country's newly formed microfinance sector.