• Greet and Treat the customers in cordial, courteous,
respectful and professional manner.
• Comply with procedures in line with service manual and
SOPs. Provide timely feedback for process improvement for
better customer handling and facilitation.
• To ensure that all Company Products and Services related
information is communicated as and when required.
• Keep abreast with latest promotions/MIBs and
inform/guide customers accordingly.
• Provide timely resolution of complaints and provisioning
issues. Ensure FCR and escalate customer issues with
relevant departments and follow-up for early resolution
within TAT.
• Listen to customers, analyze their needs & offer solutions.
• To ensure all customer handling and service related KPIs
are completely accomplished.
• To ensure that all assigned Sales Targets are achieved.
• Ensure authentic data entry in system without any
errors/mistakes.
• Ensure complete system knowledge of Company applications
(CRM/pCRM/RS etc).
• Ensure compliance to office timings and dress code.
• Ensure compliance for handling all customer related issues
including Complaints, Sale, Billing and Cash collection.