Customer Support Representative  
Continental Call Center Pvt. Ltd.   More jobs from this company

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Job Title:   Customer Support Representative
Category:   Client Services
Total Positions:   4
Job Location:   Lahore
Gender:   No Preference
Age:   22 to 39 years
Minimum Education:   Bachelors
Degree Title:   BBA / BS / B.Com / BA Equivalent
Career Level:   Experienced Professional
Minimum Experience:   3 Years
Salary Range:   PKR 35,000 to 40,000 per Month
Apply By:   Dec 25, 2021
     
     
 
Job Description:
  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Job Specification

  • Customer service
  • Product knowledge
  • Market knowledge
  • Quality focus
  • Problem solving
  • Documentation skills
  • Phone skills
  • Listening
  • Resolving conflict
  • Analyzing information
  • Multi-tasking

Company Information
 
Company Name:  Continental Call Center Pvt. Ltd.
Company Description:
Continental Car hire Ltd was formed in August 2004, We represent as one of the leading credit hire providers in and around London and have almost all types of vehicles including Chauffeur, PCO, Plated hire vehicles, Prestige and Normal hire vehicles.

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