•Assist technical support staffing managing the help-desk services to meet the requirements.

• Assist project team to manage and implement the new projects.

• Assist in managing the technical and operating documentations for operating systems.

• Respond to client request in timely and in accurate manners.

• Perform root cause analysis of complex system problems and provide corrective actions.

• Develop performance and system problem and systems models, graph, charts and specification of system staff.

• Ensure all of their team members follow established standards and guidelines.

• Prioritize the incoming mail for any kind of technical issues

• Any other duty assigned by the higher authority.

Requirements:

• U.k -based company must be good in English speaking.

• Resolve support issue in a prompt and professional manner.

• Efficiently maintain and monitor the user requirements in both UK and PK

• Will be responsible for installation of software.

• Professionally coordinate the services users.

• Manage the IT equipment.

• Responsible for the upkeep, configurations and reliable operations of client computer system server and data security systems.

• Must be available to work in rotational shifts.

Job Type: Full-time