Responsibilities

• Research curriculum actively and remain up-to-date on developments within the industry and competitors
• Seek and gather information from management, employees and other departments regarding the effectiveness of completed training courses and constantly seek to improve
• Measure employee's information retention rates by issuing assessment tests and quizzes on course materials
• Create printed and instructional materials to be used in training
• Actively seek current training methods and best practices to facilitate training employees
• Schedule and conduct meetings with management to proactively identify topics to be address or areas in need of additional instruction
• Developing internal marketing materials to be distributed within the company promoting the course and necessary details
• Assist in planning, creating and implementing each year's training courses and materials for each department
• Qualifications for Training Coordinator
• Previous experience working as a Training Coordinator role is required
• Ability to communicate effectively with management and other departments
• Proficient using Microsoft/Google Suite
• Ability to effectively organize and manage multiple training initiatives simultaneously
• Instructional experience in a group business setting preferred
• Strong understanding of business goals and standards for customer service
• Experience providing full-scope training materials, from analyzing company needs to lesson planning, development and implementation
• Extensive knowledge of best practices in creating instructional materials
• Experience creating yearly training plans and materials for all departments