Customer Support Executive  
Horizon Technologies   More jobs from this company

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Job Title:   Customer Support Executive
Category:   Client Services
Total Positions:   1
Job Location:   Karachi
Gender:   No Preference
Minimum Education:   Intermediate/A-Level
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Apply By:   Apr 2, 2021
     
     
 
Job Description:

Horizon Technologies is looking for a Customer Support Executive for one of our clients to assist their customers.

  • Customer Support Specialist responsibilities include resolving customer queries, recommending solutions.
  • To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
  • Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via call, email, or chat.
  • Inquire, clarify, and confirm customer requirements and understanding of the solution.
  • Provide additional customer education as needed
  • Follow up with customers to ensure their issues are resolved
  • Gather customer feedback and share it with the management of the company.
  • peak with customers in a courteous, friendly, and professional manner using protocol procedures

Requirements

  • Must have more than 1-year experience as a Customer Service Representative.
  • Familiarity with our industry is a plus.
  • An individual must have familiarity with the basics of accounting & finance.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Must have hands-on experience in using excel, ms – word, outlook, and other email clients.
  • The candidate must have excellent written and spoken business English.
  • Multi-tasking abilities
  • Must have a positive attitude when dealing with customers.
  • Patience when handling tough cases.
  • The candidate must possess his own conveyance.
  • This a third shift job the timing of this job is 7 PM till 4 AM (Monday till Friday).

Company Information
 
Company Name:  Horizon Technologies
Company Description:
We are a multi faceted technology driven company. Our core business is IT consultancy with Software, Web Development, Web Hosting, SEO/SEM, Surveillance, Telecom and IT infrastructure divisions.

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