Job Title: |
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Customer Support Executive |
Category: |
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Client Services |
Total Positions: |
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1 |
Job Location: |
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Karachi |
Gender: |
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No Preference |
Minimum Education: |
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Intermediate/A-Level |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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1 Year |
Apply By: |
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Apr 2, 2021 |
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Job Description: |
Horizon Technologies is looking for a Customer Support Executive for one of our clients to assist their customers.
- Customer Support Specialist responsibilities include resolving customer queries, recommending solutions.
- To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
- Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
- Respond to customer queries in a timely and accurate way, via call, email, or chat.
- Inquire, clarify, and confirm customer requirements and understanding of the solution.
- Provide additional customer education as needed
- Follow up with customers to ensure their issues are resolved
- Gather customer feedback and share it with the management of the company.
- peak with customers in a courteous, friendly, and professional manner using protocol procedures
Requirements
- Must have more than 1-year experience as a Customer Service Representative.
- Familiarity with our industry is a plus.
- An individual must have familiarity with the basics of accounting & finance.
- Experience using help desk software and remote support tools.
- Understanding of how CRM systems work.
- Excellent communication and problem-solving skills.
- Must have hands-on experience in using excel, ms – word, outlook, and other email clients.
- The candidate must have excellent written and spoken business English.
- Multi-tasking abilities
- Must have a positive attitude when dealing with customers.
- Patience when handling tough cases.
- The candidate must possess his own conveyance.
- This a third shift job the timing of this job is 7 PM till 4 AM (Monday till Friday).
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Company Information |
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Company Name: Horizon Technologies Company Description: We are a multi faceted technology driven company. Our core business is IT consultancy with Software, Web Development, Web Hosting, SEO/SEM, Surveillance, Telecom and IT infrastructure divisions.
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