Email / Chat Support Specialist  
ibex   More jobs from this company

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Job Title:   Email / Chat Support Specialist
Category:   Client Services
Total Positions:   35+
Job Location:   Karachi
Gender:   No Preference
Age:   18 to 40 years
Minimum Education:   Intermediate/A-Level
Career Level:   Entry Level
Minimum Experience:   Fresh
Salary Range:   PKR 40,000 to 60,000 per Month
Apply By:   Apr 5, 2021
     
     
 
Job Description:

Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email.

The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.

Job Description:

  • Prompt chat and email response to customers
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Develop customer service solutions
  • Maintain service level

Job Specification:

  • Intermediate or above
  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Problem-solving
  • Adaptability

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus

Company Information
 
Company Name:  ibex
Company Description:
ppDelivering innovation for over 14 years, ibex. offers an integrated suite of services in a wide range of industrial sectors including but not limited to financial, telecommunications, marketing, human resources, retail, energy, travel, automobile, technology, healthcare and insurance industries to support and streamline an expansive array of customer-facing solutions. Its global network of offices is a cost-effective and strategic way to outsource key customer management and back office requirements to a partner with Fortune 100 project experience./p/p

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