Customer Support Executive  
Your Engineering Solutions (YES)   More jobs from this company

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Job Title:   Customer Support Executive
Category:   Client Services
Total Positions:   2
Job Location:   Islamabad
Gender:   No Preference
Minimum Education:   Bachelors
Degree Title:   Networking/Electrical
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Apply By:   Apr 1, 2021
     
     
 
Job Description:

Cielo WiGle a US-based Smart Thermostat Company, having its customer support office in Pakistan through its subsidiary YES is looking to expand its customer support team. 

We are looking for highly talented professionals who have the energy and passion to be a part of this World Class team. We offer an excellent salary package and career growth potential.

As a Call Center Technical Support Executive, you will be responsible for:

  •  Resolving customer issues (mostly technical - related to IoT products) via Calls, Emails, Web chat etc.
  •  Resolving problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Taking ownership of customer issues and doing your best resolve these on priority. 
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Ensure proper closure of all issues.
  • 9 hours working shift (US EST Time Zone).
  • Shifts will be rotate on weekly basis.
  • Competent salaries and bonuse structure (Performance Based Bonuses).

Skills Required:

  • Networking Experience.
  • IOT Experience.
  • Troubleshooting skills.
  • Must be fluent in English.
  • US accent will be preferable.
  • Result Driven.
  • Excellent communication and decision-making skills.
  • Strong problem-solving skills.
  • Excellent client-facing skills.
  • Strong phone contact handling skills and active listening.
  • Ability to multi-task, prioritize, and manage time effectively.

Company Information
 
Company Name:  Your Engineering Solutions (YES)
Company Description:
Your Engineering Solutions (YES) Pvt. Ltd. is a subsidiary of Cielo WiGle Inc. Cielo is a Redmond, WA based company that provides Wi-Fi based smart controls for managing any brand ductless systems from anywhere. Cielo is the pioneer US company in this industry segment and leading the market of smart controls for ductless systems.
The smart controls launched by Cielo is a complete eco system of device hardware, Amazon AWS IoT cloud, mobile apps for both iOS and android platforms and enterprise web app. Cielo products are compatible with Amazon Alexa, Google Assistant, SmartThings & IFTTT.
Cielo’s smart controls are tailor made for both ductless OEMs and retail customers. The brand independence gives Cielo a great edge in the market as the smart controls are compatible with almost all brands available in the market. The OEMs can use Cielo smart controllers for both their ready to market products and already sold installed base.
Since the launch Cielo is witnessing great customer traction from both B2B and B2C channels. Cielo products offer control from anywhere, location based controls, remote scheduling features, usage history, live air filter status, action audits and much more. Cielo’s smart controls are fast becoming the standard smart option to manage any brand ductless systems for both OEMs and the retail customers.
Cielo is a customer centric company and their products are geared towards greater savings to the customers without compromising their comfort.

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