Job Title: |
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Inbound Call Center Agent |
Category: |
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Client Services |
Total Positions: |
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3 |
Job Location: |
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Islamabad, Faisalabad, Karachi, Lahore, Multan, Peshawar |
Gender: |
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No Preference |
Minimum Education: |
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Bachelors |
Career Level: |
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Experienced Professional |
Minimum Experience: |
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3 Years |
Salary Range: |
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PKR 20,000 to 30,000 per Month |
Apply By: |
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Feb 18, 2020 |
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Job Description: |
We are looking for an Inbound Call Operator / Customer Service Representative to join our Real Estate-Construction Company in USA. We are looking for a deadline-focused individual to be responsible inbound calls operation.
Must be good at English. Neutral or US accent needed.
Must have experience handling inbound calls for construction / home remodel company.
Must have experience with scheduling in CRM.
Responsibilities
- Take messages & gather information
- Handling inbound customer calls and ensuring the customer’s requests are handled accurately and in a timely fashion.
- Ensure customer information, notes, and products are updated accurately in the ERP or CRM system.
- Responsible for communicating accounts receivable balances to the customer, along with promotions with the intent to increase share of wallet with the customer.
- Responding to emails and live chat inquiries.
- Making Priority call back list.
- Setting Appointments.
- Respond to Emergency Alarms.
- Be a lifeline to customers.
- Resolve customer's issues or concerns.
- Compile, analyze, maintain, and distribute reports.
- Think critically when planning to assure project success.
Skills
- Helpfulness and a customer-first attitude
- The passion to take ownership and stick with an issue until it is resolved
- The ability to communicate persuasively
- Sharp thinking and an eye for detail
- Drive and enthusiasm for meeting targets and deadlines
- Proven ability to thrive in a fast-moving environment
- Excellent verbal and written communications, with the ability to formulate professional emails free of spelling and grammatical errors
- We will give you the guidance to be able to own & resolve every customer query whilst going above and beyond our customers’ expectations
- You’ll be on hand to communicate with our customers through various channels of communication, making every interaction a positive one
- Play your part in improving our customer experience! Our management team are always open to hearing new ideas on how we can build on our world-class service
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Company Information |
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Company Name: Pak Logics Company Description:
Providing IT Services software development website development hardware troubleshooting
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