| Job Title: |
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Operations Manager |
| Category: |
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Operations |
| Total Positions: |
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2 |
| Job Location: |
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Lahore |
| Gender: |
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No Preference |
| Age: |
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30 to 45 years |
| Minimum Education: |
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Bachelors |
| Career Level: |
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Department Head |
| Minimum Experience: |
|
15 Years |
| Salary Range: |
|
PKR 60,000 to 70,000 per Month |
| Apply By: |
|
Jan 20, 2020 |
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| Job Description: |
- UK based accident management company requires experienced candidate for Afternoon shifts, Timings (12pm-10pm)
- Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
- Establish a high standard for productivity, quality, customer service as well as define user guidelines.
- Develop company systems for customer interaction and voice response and control the implementation process.
- Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
- Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
- Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.
- Summarize, collect and analyze call center Industry trends and data for regular performance reports.
- Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
- Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.
- Establish daily team goals
- Monitor call metrics; track effectiveness in call time, quality and customer experience
- Step in to handle escalated issue resolution and VIP customer service
- Prepare weekly and monthly KPI reports for submission to executive management
- Conduct feedback sessions with team members using recorded calls as learning tools
- Provide inspired leadership for the organization.
- Recommend important policy, planning, Ideas and strategy decisions.
- Develop, implement and review operational policies and procedures.
- Help promote a company culture that encourages top performance and high morale.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Work with the board of directors to determine values and mission, and plan for short and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations in UK to enhance business.
- Support / Share employee feedback / communication with the management team.
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| Company Information |
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Company Name: AffinityVibez Pvt Ltd
Company Description:
We Listen And Resolve! AffinityVibez is the finest business management consulting firm based in Lahore, Pakistan. With in-house recruitment services, protection from data breaches, forecasting of your budgets, digital marketing, web solutions, and other inspection and auditing with the QA department, every expert is available 24x7. You can connect with us virtually; we will handle all your queries. We provide services to our partners and clients globally. Our pro teams have successfully served various industries with these services. The top-tier examples are London Motor Sports, Universal Livestock, Plaza Chauffeurs, DigitVibez, Continental car hire, and others. We are here for your assistance if you have strategy and planning issues.
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