AirCod is a leading multinational software house working in prominent market technologies to serve our valued clients with optimal solutions and products created to meet their business needs. At AirCod we develop efficient and responsive business models through proactive and multi-dimensional solutions. We empower enterprises with our automated framework approaches and business intelligence. AirCod is a state of the art technology oriented software house focused on quality of service, automation, efficiency, maintainability and reliability of the product.

Specialties: -

·         Web Development

·         OS Development

·         App Development

·         Graphic Solutions

·         Technical Consultancy

Job Summary:

·        Managing and personally delivering the services required to meet implementation goals at a high level of quality.

·        Proactively identify and set client expectations.

·        Act as first line of technical support during the implementation cycle.

·        Coordinate and manage Client’s implementation by monitoring deliverables and progress through continuous communication with the Data Services, Download Services, Installation, Training, and Consulting departments.

·        Completing various setup, configuration, and activation tasks.

·        Expediting resolution to clients.

·        Communicate clients statuses and updates to management.

·        Maintaining detailed knowledge of Applied’s products as versions are updated/enhanced.

·        Mentoring new employees.

·        Assisting customers with Level 1 Support questions: help desk tickets, in-app live chat, and phone.

·       Troubleshooting, investigating, and creating detailed bug reports for the task assigned.

·        Fast learner, sharp thinking, investigative mind and true dedication to solving customer problems.

·        Provides support to end users on a variety of issues.

·        Identifies, researches, and resolves technical problems.

·        Have ownership over all tickets/requests and direct to the appropriate resource and follow up with customers on all requests to ensure completion and customer satisfaction.

·        Escalating issues to Tier 2/3 Technical Support and development teams as necessary.