| Job Title: |
|
Customer Support / Training Executive |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Lahore |
| Gender: |
|
No Preference |
| Minimum Education: |
|
Bachelors |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Jan 11, 2020 |
| |
|
|
| |
|
|
|
|
| Job Description: |
- Providing full customer support; taking calls of clients and addressing their issues and concerns.
- Responding to emails of all clients and addressing their issues.
- Taking sign off from clients via email when their issues are fixed.
- Reporting issues of clients and bugs in the system to technical team and working with them closely to get those issues/bugs fixed.
- Creating users’ login in the system for all the users of all the practice and sharing login details with them.
- Preparing presentations and training documents for the clients.
- Training doctors and their entire staff online (Nurses, Front Desk, Managers, Supervisors) on software.
- Giving demo of EMR to new clients.
- Doing follow-up with clients interested in demo and with ones who had taken demo of EMR.
- Online meeting with clients regarding their requirements/changes in the system and getting their feedback about software.
- Working closely with technical team on how the changes/requirements from clients could be incorporated in the system.
- Follow-up with technical team on the progress of requirements/changes in system requested by clients.
- Showing the requirements/changes updated in the system to clients and taking sign off.
- Working as Implementation coordinator, discussion with clients about data/info required for setting up their practice in software.
- Gathering all the data/info from clients by follow-up calls and emails. Entering all the data in the system.
- Adding new templates in the system for all the doctors as per their provided samples.
- Copying existing templates with help of technical team to new practice database if they don’t have their own template
- Checking all templates and their impacts in encounter before giving the access to client.
|
| Required Skills: |
| Customer Care,Manage Client Relationships,EMR Training |
| Company Information |
|
|
Company Name: Physcian EMR (iPEMR)
Company Description:
Physcian EMR (iPEMR)
|
|
